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Online Grievance Redressal Portal

Online Grievance Redressal Portal Report

For Institute Website Compliance

AICTE Compliant
BTER Code: 109
1. Institute Details
Institute NameNew Indian Polytechnic College Dundlod
AddressDundlod
AffiliationBTER Jodhpur
Approved ByAll India Council for Technical Education, New Delhi
2. About the Online Grievance Portal

The institute has established an Online Grievance Redressal Portal on its official website to provide students, faculty members, staff, and stakeholders with a transparent system to submit complaints or grievances.

The portal ensures that complaints are recorded, monitored, and resolved in a timely and fair manner.

3. Objectives
  • To provide an easy and transparent grievance submission system.
  • To ensure quick resolution of complaints.
  • To maintain discipline and fairness in institutional functioning.
  • To comply with regulatory requirements.
4. Grievance Committee Details
S.NoNameDesignationRole
1Ritika ChoudharyPrincipal
Chairman
2Surendra KumarSenior Faculty
Member
3Akhil BalodaAdministrative Officer
Member
4Dilip KumarStudent Representative
Member
5Arvind KumarStaff Representative
Member
5. Types of Grievances Accepted

The portal accepts complaints related to:

Academic issues
Examination matters
Infrastructure problems
Faculty or staff behavior
Library or laboratory facilities
Harassment or misconduct
Any other institutional issues
6. Process of Grievance Redressal
  1. 1The complainant submits the grievance through the online portal on the institute website.
  2. 2The grievance is automatically recorded in the system.
  3. 3The Grievance Committee reviews the complaint.
  4. 4The issue is investigated and discussed.
  5. 5Necessary action is taken to resolve the grievance.
  6. 6The complainant is informed about the resolution.
8. Record Maintenance

All grievances received through the portal are maintained digitally and reviewed periodically by the Grievance Committee to improve institutional functioning.

9. Conclusion

The institute is committed to maintaining a fair, transparent, and responsive grievance redressal system through its online portal to ensure a healthy academic environment.